I’ve been an avid TigerDirect customer mostly my whole internet ordering life with no problems, and found the useful for fast shipping running my computer repair business. Recently however, I was in the market for a blu-ray burner to help back up my photography archives in a timely manner, and found that TigerDirect didn’t have any listed on their website. Not a real big problem, so I headed off over to NewEgg where they had a few listed. I decided to go with the LG BluRay burner that was OEM (http://www.newegg.com/Product/Product.aspx?Item=N82E16827136175), at the time it was $179.99 with a free blu-ray disc and free shipping. I ordered it on 11/24/2009 and thought it was a good enough deal.

Today on 11/30/2009 my Blu-Ray burner was scheduled to be delivered, and I logged on to NewEgg to check the status of it, to my surprise the price had dropped $50, to $129.99 at NewEgg. Feeling a little cheated about a $50 price difference, I set out to see if NewEgg offered a price match or price guarantee. To my surprise I couldn’t find much, so I dialed up the Live NewEgg chat on their site and talked with Regina about this dilemma, $50 is a decent chunk of change in todays economic climate and I was simply looking to get a partial refund on the difference.

Regina informed me that NewEgg doesn’t price match at all, and pretty much a standard text book answer. So then I thought to myself that I’d just return the one I bought for $179.99, and order the one for $129.99 and save the $50. Then it struck me that if NewEgg wasn’t willing to help the customer out (not just me, but others in this situation), and save all the time and frustration involved with RMA’s and returns, they weren’t worthy of my business. Now instead of NewEgg loosing out on $50.00 for matching the price, they’re loosing out on $179.99 and I’ll be out like $6 to ship it back to them, which isn’t a big deal, since I’ll save that much at another site offering a similar promotion on the burner.

It makes me wonder, how many other newegg customers have left due to them not price matching, and making this complicated for the customer. Needless to say I won’t recommend NewEgg to any one, or bother ordering from NewEgg any more since they can’t work with the customer.

UPDATE: Shortly after posting this, someone via Twitter told me to post on the EggXpert forums to get help. After posting a EggXpert Admin contacted me, and got everything straightened around, and has refunded the $50 price difference to my account. We’ll see if it goes thru, and if it does thats “eggscelent” customer service.

UPDATE 2: The $50 refund has appeared to my credit card. ALSO, if you email NewEgg asking to price match, you’ll get denied. I received an email from their customer service department stating that they do not price match.  I suggest heading over to the NewEgg forums, and posting a thread asking who to contact about the problem.